Premium Support

When you have a problem or question, firstly check our FAQs page, or use the search tool.

For pre-sales questions and general enquiries, please get in touch via our Pre-sales form.

If you still haven’t found what you’re looking for, use the Customer Support Form below.

You should get a reply to your question during the working week. If you don’t, assume it’s in your Spam folders or that something went wrong with the email delivery.
The support desk is closed on Sundays.

Note, the Support Form is for paying customers only.

Support request
Please enter the same name you used when you purchased
This is your four/five/six-digit order number from Subscriben, - not your PayPal transaction ID. This needs to be an order from the last 12 months. Login to your account to find the Order number. or check your email order receipt.
The address of your website (should begin with http:// or https://)
Please check this box if the URL (if any) you entered has pornographic, obscene or otherwise potentially offensive imagery or audio on. If you are in doubt, then please explain as part of your description.
Please enter your email address
You can find the version number (please do enter this in full) in the Subscriben entry on your WordPress Plugins page. If you are not running the latest version, then we will almost certainly recommend updating as the next step - you might have a problem that was already fixed.
Please add all relevant details, including the steps you have taken and the text of any error messages that have shown.
Please enter any and all relevant files (e.g. screenshots). If you have more than one, then you can zip them up. Only .txt files, PDF, zip files and png/gif/jpg graphic files are accepted here.

Follow this link to see our data processing amendment agreement in accordance with the EU’s General Data Protection Regulation (GDPR) law.