Subscriben’s transactions

Transactions allow you to view the events and their details that have occurred within Subscriben.

View transactions

Click the Transactions menu link from Subscriben’s WordPress admin menu to view your list of transactions:

Clicking on the subscription ID, product ID or order ID will take you to the subscription, product or order edit page respectively.

Actions

An action tells you the name of the functionality that Subscriben attempted to perform.

The full range of possible actions:

  • New Order: A new subscription has been created
  • Payment Received: The payment has been successfully received. This also occurs when the order status has been changed to ‘processing’ or ‘completed’
  • Renewal Order: A renewal order has been generated for an upcoming payment
  • Suspension: An automatic subscription suspension due to non-payment
  • Automatic Cancellation: An automatic subscription cancellation due to non-payment
  • Manual Cancellation: The subscription has been cancelled either by the shop admin or the customer
  • Order Cancellation: The order and its corresponding subscription have been cancelled
  • Order Refund: The order has been refunded
  • Expiration: The subscription has expired because its Max Length setting has been reached
  • Payment Due: The scheduled payment is due
  • Payment Reminder: A payment reminder has been sent to the customer
  • Subscription Deleted: The subscription has been deleted by the shop admin
  • Pausing Subscription: The subscription has been paused either by the shop admin or the customer
  • Resuming Subscription: The subscription has been resumed either by the shop admin or the customer
  • Address Changed: The shipping address has been updated either by the shop admin or the customer
  • Scheduled Date Change: Either the subscription’s renewal or the payment date has been changed

Results

The result lets you know the outcome of the performed action.

The full range of possible results:

  • Success: The action successfully completed.
  • Error: An error occurred whilst processing the action.
  • Processing: The action is still being performed. Something may have gone wrong if the transaction stays in this state for longer than 30 seconds.
  • Failed: An action that failed to complete but did not error. For example, insufficient funds for a recurring payment.

Customise transactions table

Subscriben allows you to customise your transaction list. You can show or hide table columns and change the number of items shown per page.

Showing or Hiding columns

Subscriben allows you to show or hide columns from your transactions list. For example, you can remove the ‘Product’ column. By default Subscriben shows all available columns.

To show or a hide a column:

1) Click ‘Screen Options’

2) Uncheck the columns you wish to remove or check the columns you wish to show

3) Click ‘Apply’

Change items per page

To change the amount of transactions per page shown:

1) Click ‘Screen Options’

2) Increase or decrease ‘Number of items per page’

3) Click ‘Apply’

Filtering transactions

Subscriben allows you to filter your transactions in two ways: searching or preset filters.

Searching

Subscriben allows you to search your transaction list using the search box provided:

You can search your transaction list using two different types of search: free search or context search

Free search

A free search will try to find a match by searching all of the following fields: subscription ID, product ID, variation ID and order ID

Context Search

Sometimes you need more precision with your searches; so using a context search allows you to state a specific field to search.

To perform a context search prepend a context keyword to your search term followed by a colon:

The following context keywords are available:

  • Subscription: Searches the subscription IDs
  • Product: Searches the product IDs
  • Variation: Searches the variation IDs
  • Order: Searches the order IDs

Preset filters

Subscriben allows you to filter your transactions using preset filters:

Using Subscriben’s preset filters you can filter your transactions by date, by action and by result.

Click the filter’s drop-down menu and select the filter you wish to use then press the ‘Filter’ button:

Your transaction list will now be filtered based on your selection.

Subscriben’s scheduled events

Clicking Scheduled Events from Subscriben’s WordPress admin menu bar gives you an overview of all of Subscriben’s upcoming events. This is principally used as a debugging aid.

The table has three columns:

  • Time: This gives you the date and time for when the scheduled event will run. You can also see the precise number of days, hours, minutes and seconds before it’s due to run.
  • Subscription: The ID of the subscription associated with the event. Clicking the ID will take you to the ‘Edit subscription’ page.
  • Event: The type of event that will run.

Manage subscription emails

Subscriben integrates with WooCommerce; so you can manage all of Subscriben’s emails the same way as you manage any WooCommerce email.

View emails

All emails can be viewed from WooCommerce > Settings > Emails

Subscriben’s emails

Subscriben adds the following new emails to WooCommerce:

Subscription new order: Sent either when a new order is generated or when a renewal order is generated.

Subscription processing order: Sent when a renewal order is set to processing.

Subscription completed order: Sent when a renewal order is set to completed.

Subscription payment reminder: Sent at predefined intervals before the payment due date, suspension date and cancellation date

Subscription payment overdue: Sent when a subscription enters an extension period or when the status is changed to overdue due to non-payment.

Subscription paused: Sent when a subscription is paused either by a shop admin or the customer.

Subscription resumed: Sent when a subscription is resumed either by a shop admin or the customer.

Subscription suspended: Sent when a subscription is suspended due to non-payment

Subscription cancelled: Sent when a subscription is cancelled either automatically or manually.

Subscription expired: Sent when the subscription has expired due to reaching its Max Length setting.

Configure emails

To configure an email go to WooCommerce > Settings > Emails 

Then click the Manage button next to the email you want to configure.

Create a subscription product

Subscriben allows you to turn any WooCommerce product into a subscription product in a few easy steps:

1. Create or edit a WooCommerce product

2. Scroll to the ‘Product data’ section and check the ‘Subscription’ checkbox

3. Fill in the product’s subscription settings

Price is per: Sets the time period for the product’s billing cycle.
Free Trial: Specifies the amount of time that your customers can subscribe to the product without being charged.
Sign-up fee: Enables a one-off fee when a customer first takes out a subscription to the product. This fee will not be applied in subsequent renewals.
Max length: Sets a maximum time frame where the customer can hold a subscription to the product. After the elapsed time, the subscription will automatically close and no further payments will be taken.

4. Publish/save the product

That’s it! Your product is now a subscription product and Subscriben will handle everything.

Installing Subscriben Premium

 

  • After downloading the file, log in to your WP admin dashboard, then go to Plugins->Add New
    Add New Plugin
    …and then press the “Upload Plugin” button near the title at the top of the page…Upload 

     

  • N.B. If your web hosting is configured with a small maximum upload limit, and WordPress says that the plugin could not be uploaded because it was too big, then you can first install this plugin, which extends WordPress’s plugin uploader with the ability to handle files above the configured PHP upload limit. Alternatively, you can install it manually instead: i.e., 1) Unzip the zip file on your computer 2) Use FTP to transfer the resulting directory “subscriben-premium” into wp-content/plugins (so that it becomes wp-content/plugins/subscriben-premium).

 

  • After the plugin has uploaded, press the link to activate Subscriben Premium.